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BeachBum
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Posted: February 18 2008 at 17:50 | IP Logged Quote BeachBum

I don't recall a problem with that modem with CID. In the ini do you have lookupnames=1 or 0? If equal to 1 what is in the [names] section. If we keep plugging we'll stumble into the culprit.

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BeachBum
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Posted: February 18 2008 at 18:10 | IP Logged Quote BeachBum

The other thing that got my curiosity was that the CALLER_ID macro fires but I’m assuming you did not hear any TTS. The screen shot show the macro firing. If the macro is executed the question becomes what happen to the TTS. That being the case it lends itself to a different problem.

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Gadgets
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Posted: February 18 2008 at 19:22 | IP Logged Quote Gadgets

Here is my ini file:
====================================================
[Config]
port=3
settings=9600,N,8,1

;CIDInit=AT#CID=1
CIDInit=AT+VCID=1
;CIDInit=AT#CID=2
;CIDInit=AT%CCID=1
;CIDInit=AT%CCID=2
;CIDInit=AT#CC1
;CIDInit=AT*ID1
;CIDInit=AT#CLS=8#CID=1
;Remove the ; to activate the appropriate CID Init String. Only 1 CIDInit line should be uncommented.

format=1
;format=1 is normal CID modem. format=2 is NetCallerID box

lookupnames=1
;Set lookupnames=1 to have names in the [Names] section substituted for phone company supplied name.

[Hangup]
answer=ata
hangup=ath
prefix=***
;The above section control the ability to automatically hangup on numbers flagged as telemarketers.
;Add the prefix defined above to the beginning of names below to flag them for hangup.

[Names]
905327####=Brian's Cell
905980####=Chris's Cell
905227####=Grandma B
905688####=Shari
905682####=Grandma S

=======================================================

Now in regards to the macro firing.. yes WHEN it fired (those two times show in the log) we do here it say the "hello there" phrase I have in the TTS statement. The problem is at this point, is the trigger is only firing on unknown callers, WHEN it fires.

I'm willing to plug away as long as you are. :-)

Thanks for the help.

Brian

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BeachBum
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Posted: February 18 2008 at 19:34 | IP Logged Quote BeachBum

Got it… Let me mull on it for awhile. I don’t see a problem with the ini. The question I have is when it is a “unknown caller” how do it know… Hopefully Tony or Dave will chime in with their wisdom.

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BeachBum
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Posted: February 18 2008 at 19:52 | IP Logged Quote BeachBum

Had another thought, do you normally not answer "caller unknown"?

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Posted: February 18 2008 at 22:20 | IP Logged Quote Gadgets

BeachBum wrote:
The question I have is when it is a “unknown caller” how do it know…


Exactly what I'd like to know. I find this part very strange.

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Posted: February 18 2008 at 22:22 | IP Logged Quote Gadgets

BeachBum wrote:
Had another thought, do you normally not answer "caller unknown"?


No we don't. We used to, but in the past few weeks we have started receiving telemarketer calls that come up as that, so we stopped.
However, if you're thinking what I think you might be thinking... we always wait until at least the 2nd ring before answering so we can see the CID. I hate doing that, but we get SO many calls now we have no choice.

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TonyNo
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Posted: February 18 2008 at 22:26 | IP Logged Quote TonyNo

Add this to your macro...

USER MESSAGE "[Temp5] [Temp10]"

This will show us what it's getting.
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BeachBum
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Posted: February 18 2008 at 22:27 | IP Logged Quote BeachBum

Great minds think alike. It may be the number of rings. You might what to test it.

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BeachBum
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Posted: February 18 2008 at 22:31 | IP Logged Quote BeachBum

Thanks Tony....

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Gadgets
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Posted: February 18 2008 at 23:21 | IP Logged Quote Gadgets

TonyNo wrote:
Add this to your macro...

USER MESSAGE "[Temp5] [Temp10]"

This will show us what it's getting.


ok that's been added. Where will this show up?

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Posted: February 18 2008 at 23:22 | IP Logged Quote Gadgets

BeachBum wrote:
Great minds think alike. It may be the number of rings. You might what to test it.


The CID info comes in between the 1st and 2nd ring like normal. What is it I should be testing for your thought on the number of rings?

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TonyNo
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Posted: February 18 2008 at 23:50 | IP Logged Quote TonyNo

User Messages show up in the log.
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BeachBum
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Posted: February 19 2008 at 08:32 | IP Logged Quote BeachBum

TEMP5 and 10 carry the number and caller info and this should show up in the log if the trigger is fired. I don't know how Dave is firing the trigger. It could be the number of rings. Going off hook should not affect it unless the condition has not been met.

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BeachBum
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Posted: February 19 2008 at 09:10 | IP Logged Quote BeachBum

If Dave is using what Tony had done then it appears the trigger is fired after the port is open and then data is received. This would contradict my number of ring theory. One other thought. In another post you asked Tony about a SETUP macro that triggered at Startup. Is that still there or removed?

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Posted: February 19 2008 at 10:25 | IP Logged Quote Gadgets

BeachBum wrote:
One other thought. In another post you asked Tony about a SETUP macro that triggered at Startup. Is that still there or removed?


Yes all of that has been removed.

I received another telemarketer call this morning, all that shows up in my caller ID infor on my phones is

1-613-961-7220
LONG DISTANCE

PH, did nothing. No talk, nothing in the event log.

as another test I had my wife call from work, her CID info is blocked (it's a hospital).

It comes in as simply "PRIVATE NUMBER" and nothing else... and the macro fired! PH talked etc.

Here is the event log with the user message:

Brian

Edited by Gadgets - February 19 2008 at 10:37


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Posted: February 19 2008 at 11:01 | IP Logged Quote dhoward

Brian,

Ive been reading the thread and the problems you're experiencing are very strange. Your INI file looks ok so I don't think thats the problem. One thing I did notice a page back was the sample output of the CID info from a terminal session and it appears that the CID info did not display until after the second ring. I had another user who was having similar problems (cant remember his modem type) but it just seemed to get the CID info a little late. However, if you're not answering the call and PowerHome is still doing nothing on certain numbers (it seems like everything that is blocked comes through...unblocked doesnt), then something else must be going on.

Would it be possible to temporarily shutdown PowerHome (or at least the CID plugin) and connect a terminal session directly to the modem and have some known numbers and unknown numbers (such as your wife's hospital) call? If so and you could copy and paste the raw output, it may help in troubleshooting.

Thanks,

Dave.
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Posted: February 19 2008 at 11:32 | IP Logged Quote BeachBum

Just a quick thought.. Does your modem go directly to the wall or through another device like a fax.

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Posted: February 19 2008 at 11:53 | IP Logged Quote Gadgets

You are right Dave, so far it does seems blocked numbers work, unblocked don't.

Here are the results of my test (using HyperTerminal):

From my wife's office (private):
Quote:

RING

DATE = 0219
TIME = 1142
NAME = O
NMBR = P

RING


from a known number:
Quote:

RING

DATE = 0219
TIME = 1146
NAME = Doe John
MESG = 905682####

RING


from my cell (number only shows):
Quote:

RING

DATE = 0219
TIME = 1148
NAME = O
MESG = 905327####

RING


If you need anuything else.. let me know.

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Posted: February 19 2008 at 12:56 | IP Logged Quote dhoward

Got it!! The problem is that your modem is using MESG instead of NMBR for the numbers that are not recognized. This is very wierd and something I havent yet encountered.

Not sure what the fix is unless I modify the plugin to search for both NMBR and MESG. I'll see what I can do tonight and hopefully we'll have a new version out.

Dave.
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