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syonker
Senior Member
Joined: March 06 2009
Location: United States
Online Status: Offline
Posts: 212
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| Posted: March 09 2013 at 07:12 | IP Logged
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WIKIs are good.
You might also consider a true knowledge base product. I use one for
work and it has been instrumental to our success...the content is
searchable on the big engines a,most immediately, and various
permission levels allow multiple contributors and if necessary workflow
approval for the outgoing articles. If interested The product I use is
called InstantKB. It is written in England....we have been very happy
with it.
-S
__________________
"I will consider myself having succeeded when my house becomes sentient and attempts to kill me."
><(((º>`·.¸¸.·´¯`·.¸><(((º>¸.
·´¯`·.¸. , . ><(((º>`·.¸¸.·´¯`·.¸><(((º>
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syonker
Senior Member
Joined: March 06 2009
Location: United States
Online Status: Offline
Posts: 212
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| Posted: March 09 2013 at 07:16 | IP Logged
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Another thing that is HUGELY valuable for support and tutorials is
Adobe Captivate. I use this tool to produce web-ready videos to train
folks and help with troubleshooting.
For an example,that demonstrates both of my above posts, Google
"bloodhound getting started". You will see my tutorial about setting up
a bloodhound on a new well come up,at the top. Click it and you enter
the kb. There are also several cross links and video links in there.
FYI a "bloodhound" in my world is a natural gas analyzing instrument.
-S
__________________
"I will consider myself having succeeded when my house becomes sentient and attempts to kill me."
><(((º>`·.¸¸.·´¯`·.¸><(((º>¸.
·´¯`·.¸. , . ><(((º>`·.¸¸.·´¯`·.¸><(((º>
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