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BeachBum
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| Posted: September 19 2008 at 16:21 | IP Logged
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Personally I lean on the KPL side of the problem. Did you check the firmware level as Lee suggested?
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Pete - X10 Oldie
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judetf
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| Posted: September 20 2008 at 07:26 | IP Logged
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Sorry, didn't see Lee's suggestion.
It's now fixed and working: I went to the Devices tab to follow Lee's instructions and 'clear failed' was highlighted for that devices. I clicked that and saved, and then tried again and it worked!
So thanks all for bearing with me and helping.
FWIW, unless I'm missing something terribly obvious (again!), I don't see a Firmware column in the Devices tab. I'd give a list of what I do see, but it's too long; but I've scrolled all the way to the right and it ends in 'failed matches' and there's nothing that resembles Firmware before that. I'm currently on the Alpha version. <shrug>
But again, thanks all!
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BeachBum
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| Posted: September 20 2008 at 08:15 | IP Logged
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Look for “Previous Exclude” with all the check marks. “Firmware” next one over.
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grif091
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| Posted: September 20 2008 at 08:20 | IP Logged
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I counted 7 in from the right. I am on PH2 so it may be something new in the PH2 Beta or even in the later Alpha8. Good to hear you are up and running.
The COMM Reliability column (left of Local Level) may be helpful. Sounds like you may have a comm problem accessing that particular KPL.
Edited by grif091 - September 20 2008 at 08:33
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Lee G
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judetf
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| Posted: September 21 2008 at 06:58 | IP Logged
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I'm on the Alpha; to the right of Previous Exclude is Comm Count. Firmware is definitely not a column in mine (Alpha). But no matter, stuff is working. (Well, except for this new issue I'm about to post ;)
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grif091
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| Posted: September 21 2008 at 07:17 | IP Logged
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You are running Alpha 8? I just noticed the post that mentioned Alpha 7 was from another user. If you are on Alpha 8, you have some new things to look forward to when you go the Beta.
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Lee G
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dhoward
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| Posted: September 24 2008 at 20:33 | IP Logged
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"Firmware" is indeed new for beta 2.0.0. It's in preparation for adding support for extended commands and the differences in KPL intra-button linking.
jtf, as you've discovered, the problem was due to being flagged as "Failed". This is almost always the problem whenever you see "Flagged" entries and they arent being processed.
Dave.
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tbeckman
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| Posted: October 29 2008 at 21:10 | IP Logged
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I just plugged in my new PLM firmware version 72 and run through these directions. PH appears to recognize the PLM and connects. I cleared the PLM DB and added Min. But when I change all references to within PH to the PLM and I see all the commands show up in pending, however, eventually the device errors out and turns red in the DEVICES Cleared Failed column. I have cleared and started over... each time with this problem. Here are my logs...
2008-10-29 18:05:15.125 TX &nbs p; 02 62 09 9D DD 05 28 0F
2008-10-29 18:05:15.140 RX &nbs p; SENTINSTEON=09 37 F8 09 9D DD 05 28 0F 06
2008-10-29 18:05:19.140 RX &nbs p; INSTEON NAK=09 9D DD
2008-10-29 18:05:20.125 TX &nbs p; 02 62 09 9D DD 05 28 0F
2008-10-29 18:05:20.140 RX &nbs p; SENTINSTEON=09 37 F8 09 9D DD 05 28 0F 06
2008-10-29 18:05:24.140 RX &nbs p; INSTEON NAK=09 9D DD
2008-10-29 18:05:25.125 TX &nbs p; 02 62 09 9D DD 05 28 0F
2008-10-29 18:05:25.140 RX &nbs p; SENTINSTEON=09 37 F8 09 9D DD 05 28 0F 06
2008-10-29 18:05:29.140 RX &nbs p; INSTEON NAK=09 9D DD
2008-10-29 18:05:31.000 TX &nbs p; 02 62 09 9D DD 05 28 0F
2008-10-29 18:05:31.015 RX &nbs p; SENTINSTEON=09 37 F8 09 9D DD 05 28 0F 06
2008-10-29 18:05:35.015 RX &nbs p; INSTEON NAK=09 9D DD
2008-10-29 18:05:36.000 TX &nbs p; 02 62 09 9D DD 05 28 0F
2008-10-29 18:05:36.015 RX &nbs p; SENTINSTEON=09 37 F8 09 9D DD 05 28 0F 06
2008-10-29 18:05:40.015 RX &nbs p; INSTEON NAK=09 9D DD
2008-10-29 18:05:41.000 TX &nbs p; 02 62 09 9D DD 05 28 0F
2008-10-29 18:05:41.000 RX &nbs p; SENTINSTEON=09 37 F8 09 9D DD 05 28 0F 06
2008-10-29 18:05:45.000 RX &nbs p; INSTEON NAK=09 9D DD
2008-10-29 18:05:46.843 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:05:46.859 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:05:50.875 RX &nbs p; INSTEON NAK=0B 61 3D
2008-10-29 18:05:51.843 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:05:51.859 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:05:55.859 RX &nbs p; INSTEON NAK=0B 61 3D
2008-10-29 18:05:56.843 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:05:56.859 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:06:00.859 RX &nbs p; INSTEON NAK=0B 61 3D
2008-10-29 18:06:02.937 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:06:02.953 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:06:06.953 RX &nbs p; INSTEON NAK=0B 61 3D
2008-10-29 18:06:07.937 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:06:07.937 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:06:11.953 RX &nbs p; INSTEON NAK=0B 61 3D
2008-10-29 18:06:12.937 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:06:12.953 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:06:16.953 RX &nbs p; INSTEON NAK=0B 61 3D
2008-10-29 18:06:18.781 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:06:18.796 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:06:22.796 RX &nbs p; INSTEON NAK=0B 61 3D
2008-10-29 18:06:23.781 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:06:23.796 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:06:27.812 RX &nbs p; INSTEON NAK=0B 61 3D
2008-10-29 18:06:28.781 TX &nbs p; 02 62 0B 61 3D 05 28 0F
2008-10-29 18:06:28.796 RX &nbs p; SENTINSTEON=09 37 F8 0B 61 3D 05 28 0F 06
2008-10-29 18:06:32.796 RX &nbs p; INSTEON NAK=0B 61 3D
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dhoward
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| Posted: October 29 2008 at 21:53 | IP Logged
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tbeckman,
I need to get one of the newer PLM version 72 to play with and test. It appears that SmartHome has changed some internal functionality that is different from earlier versions and causes problems. I had another user with similar problems to yours and he had PLM version 72 as well.
However, we were able to fix it using the following steps. Open the Insteon Explorer and go to the "Setup" tab. Do the "Clear PLC/PLM Database" and instead of doing the "Add Min", do the "Add Full". Apparently, the old method of adding just the minimum ID's in order to extend the limited memory space of the earlier PLC's and PLM's has been changed and you must now "Add Full" in order for the PLM to "recognize" your devices. Since the new PLM's have a much larger memory, this shouldnt cause too many problems but will require me to make changes to PowerHome in order to automatically support it.
Basically what is probably happening is that the PLM does not recognize the incoming return commands so we get a NAK and then PH eventually flags the device as Failed. The message is probably actually being sent back but because the PLM doesnt have the FULL links, it ignores the command.
Let me know if this works for you.
Dave.
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tbeckman
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| Posted: October 29 2008 at 22:14 | IP Logged
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I cleared the DB and did a FULL.. but it displays the following and goes no further.
Insteon data 'addid=0A.92.43,1,slave' sent to PLC/PLM.
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dhoward
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| Posted: October 29 2008 at 22:25 | IP Logged
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You do have more than 1 device I assume  .
That's not a good sign I would think. Try shutting PowerHome down and then unplugging your PLM for 10 seconds (from the powerline) and then plugging it back in. Restart PowerHome and retry the "Clear" and "Add Full". When everything is working properly, the "Add Full" should pretty well blaze through just like the "Add Min" does. They're effectively no different other than "Add Full" sends every link associated with the PLM rather than just 1 link per device.
Dave.
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tbeckman
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| Posted: October 29 2008 at 23:14 | IP Logged
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OK... I did as you suggested and the Add Full worked ... however, my devices are still erroring out when the new links are created. It tries five times and then moves to the next device.
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grif091
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| Posted: October 30 2008 at 00:36 | IP Logged
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Any chance the new PLM is plugged into a surge suppressor or something pulling power from a UPS. There has been a post from someone a while back that had a PLM problem when his PLC was also plugged into the same circuit. It sure looks like either the PLM is not getting out on the powerline or not getting anything back. If you did move from a PLC to a PLM and still have the PLC, start SDM3 and see if it traces any of the PLM messages. Are the LEDs on any of the plugin devices like LampLinc or ApplianceLinc blinking while the device messages are showing NAK. Just looking for anything that would show definitively whether anything is getting out of the PLM.
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tbeckman
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| Posted: October 30 2008 at 01:49 | IP Logged
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There aren't any UPS or surge devices and the PLM is in the exact same spot as the PLC was. I did so the PLM flashing when the links are trying to be created. I think my problem is when I copied over the links from the PLC a whole bunch of DEVICE NOT FOUND creation and deletions in the pending queue are trying to make these changes to the PLM which didn't have this setup. I can't seem to clear the pending queue for anything and they just try over and over till it errors out the device. I reset the error and it starts all over again. This is driving me crazy. Why can't I get this to work?
Edited by tbeckman - October 30 2008 at 01:49
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BeachBum
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| Posted: October 30 2008 at 08:40 | IP Logged
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Since I’m not seeing any RECEIVEINSTEONRAW traces it would appear the PLM is not sending the commands on the powerline. I would call SmartHome.
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tbeckman
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| Posted: October 30 2008 at 13:28 | IP Logged
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I called smarthome and they indicated they didn't have any software to confirm whether the PLM is sending commands to the switches. I let powerhome run through all the pending items and it eventually errors out all my devices. I am not sure what to do now.
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BeachBum
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| Posted: October 30 2008 at 13:37 | IP Logged
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You can somewhat visually check by watching the leds on the devices. That would confirm something is being sent. If they don’t flash I would suspect a defective PLM. If they do flash we’ll have to step back and punt.
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grif091
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| Posted: October 30 2008 at 14:17 | IP Logged
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As I mentioned in my previous post, if you still have your PLC, plug it in, start up SDM3 and watch the SDM3 trace window. Assuming you did not delete the old link information in the PLC I think it will still receive the Insteon traffic for those devices it is aware of and display that traffic in the SDM3 trace window. That should show if the PLM is issuing Insteon messages and if the devices are responding. I use my PLC to watch Insteon traffic from a PLM based device all the time. My situation is slightly different because the PLC is still an active controller for some of my software.
Watching the LEDs on devices that have them (other than the PLM) will give you a course indication that something is flowing from the PLM if other device LEDs blink when the PLM sends traffic.
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tbeckman
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| Posted: October 31 2008 at 00:02 | IP Logged
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OK... I am loosing my mind. I watched for the PLM light to flash when I turned a light on or off and it does not. I don't have my original PLC (since I think it went bad and don't have those links to test that way). I gave up on the PLM and tried now to use new PLC. Now I can't even download the core app to it. PH shows as connected but I get this in the SDM logs.
ui:getplcstatus
PLC:getPLCstatus=beginlist
port=COM1
connected=True
firmware=2.13
id=0D.50.58
devicetype=InsteonPLC-COM
lastErrorMsg=#0:
endlist
uifinished:getplcstatus
ui:getlinks
uifinished:getlinks
downloadTimer started
timerActivate enabled
UI:ConnectedAndReady
SDM:DM=active,1.01.88.235,10/30/2008 8:56:20 PM,responded,0D.50.58,2.13
ui:dl=timercoreapp12
uifinished:dl=timercoreapp12
I started the core download but it just hangs. I can't believe I had a PLC go bad, then I can't get the PLM to work and now another PLC. I think I am not doing something right.
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tbeckman
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| Posted: October 31 2008 at 00:07 | IP Logged
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On another PLM note... I put the PLM in linking mode and tried to manually like a switch to it... The switch went into linking mode and the two did not talk.
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Topic: PLC to PLM conversion
