Posted: January 16 2004 at 23:48 | IP Logged

Hi Dave,

Been running the beta now for over a two months and I love it, got brave and deleted my old version. Not sure if this is a PH bug or a Win XP-Pro bug. Sometimes... (Got to make it tough) when I minimize the PH program, the icon dissappears from the sys-tray. When I go into the task manager it's says PH is still running. In order to get back up I need to force PH closed. At this point I get the 'program not responding/send report'' errors. Again, not sure if it's PH or the  op-system.

Thanks.... SA

P.S. It's both the database and the program icons....

Posted: January 17 2004 at 19:52 | IP Logged

Steve,

Thats not good .  When you say its both the database and the program, are you referring to both icons disappearing from the system tray?  If so, I might tend to think its an OS problem since the ASA (database) is an off the shelf product.  Im using XP-Pro myself and have never experienced that problem.  What I occasionally get is when I double-click the PowerHome icon in the tray, the Frame window is as small as it can be and is located completely off to the side where I cant get it.  Havent figured it out yet but the beta allows you save the window position and size and then recall it.  I mapped a hotkey macro to this function so I can quickly restore the window size and position.

Can you tell me a little bit more about your setup??  What controllers you have configured, is the web server active, socket server active, voice recognition, etc.  WHen the icon disappears, does PowerHome still function?? Like if you press a palm pad key, does your W800 recognize it and respond appropriately?  Or once it disappears, is PowerHome totally hung and unresponsive?

Let me know,

Dave

Posted: January 17 2004 at 22:00 | IP Logged

"the beta allows you save the window position and size and then recall it"

How, please?!

Posted: January 18 2004 at 12:21 | IP Logged

Tony,

Look at the ph_saveframe and ph_openframe functions.  These will allow you to save and restore the frame.

Dave.

Posted: January 27 2004 at 22:28 | IP Logged

Hi Dave,

Think I've got the problem isolated to Norton System Works 2004. Having same issue on my notebook since I did the upgrade on it. Sorry for the Chinese fire drill....

SA

Posted: January 29 2004 at 11:06 | IP Logged

Steve,

Glad to hear you may have isolated it.  Problems like these can really cause you to tear your hair out .

Let me know if anything further is discovered and if theres anything I can do to help.

Dave.

Posted: February 05 2004 at 00:37 | IP Logged

For what its worth, here are the symptoms...

PC reboots, start Powerhome. If you minimize PH, then the icons go away. PH is still loaded and running just fine. However, you can no longer get to it to make any mods, view the logs, etc., without rebooting the PC.

Posted: February 05 2004 at 09:29 | IP Logged

Robert,

Does both the PowerHome icon and the ASA icon go away?  Also what version of System Works are you running?  I'll ask around and see if someone has a version I can test with.

I looked through the web trying to find the symptoms of your problem and came up with some similar problems but nothing close enough.  From my understanding, System Works is a collection of Norton programs.  Would it be possible for you to turn off individual programs in an attempt to isolate the one that is causing the problem?  From what I read, if we can isolate the specific Norton program, there may be a setting or parameter we can change to correct the problem.

Another alternative is Ive changed the callback mechanism for minimizing PowerHome to the system tray for the next version.  Were a week or so away from release and I don't know if it will even fix it but its worth a chance.

Dave.

Posted: February 05 2004 at 10:17 | IP Logged

 Not sure why, but the problem appears to have gone away when I removed all of Norton programs and did the following...

1. Reloaded N-2004 and didn't install the 'Go Back' option.

2. Used the WinDoctor utility to clean the registry (Got a boat load of missing link errors).

3. Set Anti-Virus not to monitor Windows applications (Seems to really be a memory hog, was getting virtual memory low - resetting larger messages).  Also it noticeably slows down the op. system when dealing w/large files.

4. One other thing I did was to disable the windows option of using automatic restore. (I have PH doing backups to a 2nd HD so ghosting seems redundant).

Steve.

Posted: February 05 2004 at 10:50 | IP Logged

Steve,

Thanks for replying!!!  I got a little confused and was thinking only one person had the problem but realize now that its two.  Duhhhh... still asleep I guess.

Anyways, good detective work and really appreciate your replying so others with the problem might be able to fix as well.  I don't have System Works but do have Norton Antivirus and haven't had any problems.

Robert,

I know its a lot, but you may be able to try some of Steve's procedure without having to reload Norton.  You may try the "Not monitor Windows Applications" setting and disabling "Automatic Restore" to see if it makes a difference.

Dave.