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syonker
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| Posted: December 11 2011 at 09:53 | IP Logged
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Hi Gang,
Just an FYI for folks out there, I got an e-mail from SmartHome recently that said their Insteon Thermostat has a flaw in design that is critical and requires replacement. For us, we have indeed seen spontaneous setting of the temperature, and the unit never communicated well. See below:
INSTEON Thermostat Adapter - Free Replacement Program
Dear CUSTOMER,
Our records indicate that you own the INSTEON Thermostat Adapter that is in need of replacement due to performance issues. Please read the following information as your response is required to participate.
INSTEON Thermostat Adapter
Smartlabs has discovered a rare issue in the INSTEON Thermostat Adapter (Rev 2.1 or earlier shipped prior to 6/24/11) that can cause a thermostat lockup. This lockup prevents communications to and from the adapter and subsequently impairs INSTEON network communications. It has also been discovered that the thermostat set point can shift without user interaction.
The problem has been addressed and a replacement unit is available for you at no cost.
While most customers will not have experienced any issues, it is important that ALL customers use the new replacement adapter to avoid possible thermostat issues in the future.
How to Receive Your Replacement INSTEON Thermostat Adapter
Review the information below (make corrections to the shipping address if necessary) and reply to this email. Please reply no later than February 18, 2011.
Ship replacement to:
Number of INSTEON Thermostat Adapters purchased from Smarthome (prior to 6/24/11)*: 1
*if you have made additional INSTEON Thermostat Adapter purchases other than through Smarthome, please wait to be contacted by that distributor.
Your replacement order will be processed in 1-2 weeks after receiving your reply email confirming the above information. A pre-paid return envelope will be included in the shipment. Please put your old unit in the envelope and mail it back at your earliest convenience. Once your return is received and processed we will email you with a discount code good towards $75 off your next INSTEON purchase of $150 or more at Smarthome.com.
We look forward to your quick reply.
Sincerely,
Smarthome
Edited by syonker - December 11 2011 at 09:54
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nick7920
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| Posted: January 11 2012 at 20:03 | IP Logged
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did any one confirmed, above email has conflicting dates like, "Please reply no later than February 18, 2011"
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syonker
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| Posted: January 11 2012 at 21:03 | IP Logged
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I went through their process, and they legitimately sent me a replacement Venstar/Insteon plug-in module with a return posted envelope for the old one (and a promise for the $75 gift certificate).
Bottom line - this is very much real if you have one of the flawed thermostats.
-S
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"I will consider myself having succeeded when my house becomes sentient and attempts to kill me."
><(((º>`·.¸¸.·´¯`·.¸><(((º>¸.
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syonker
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| Posted: February 02 2012 at 17:39 | IP Logged
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One final note - got the new Insteon Thermostat in place and it solved a WORLD of problems I was having regarding reliability and network reliability overall. If you're in this boat this upgrade is a very good idea based on my experience.
-S
__________________
"I will consider myself having succeeded when my house becomes sentient and attempts to kill me."
><(((º>`·.¸¸.·´¯`·.¸><(((º>¸.
·´¯`·.¸. , . ><(((º>`·.¸¸.·´¯`·.¸><(((º>
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PowerHome Messageboard : PowerHome Programming
Topic: Insteon Thermostat Upgrade
