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RichardL
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| Posted: November 29 2017 at 10:42 | IP Logged
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I have an 8 button KeyPadLinc that appears to have simply gone bad from one day to the next, but in a funny way…
Button 1 controls it’s lights perfectly.
Upon pressing buttons 2-8, they turn on and off, the LED on the bottom tab flashes, but nothing reaches PowerHome, hence no triggers run.
All LEDs are lit and respond properly.
Event Log shows group 1 reaching Powerhome, but for buttons 2-8 absolutely nothing shows up in the event log…as if nothing happened.
To troubleshoot I have:
* Air gapped the KPL bottom tab
* Did many link rebuilds from Powerhome
* Removed added back some links
* Did a PLM clear, then Add Min
* Turned off/on (waited 30 seconds) the circuit breaker to the KPL
* Went into the KPL config and successfully retrieved data, made a minor change (resume dim) and successfully saved.
I have a few access points, including one on this circuit and another next to the PLM.
Another KPL in the same gang box works fine.
I know button 1 is essentially the “switch”, but there are 3 SwitchLincs linked to button 1...which respond fine. Any ideas to troubleshoot/fix this? I think I tried everything, and want to avoid replacing.
Thank you!
Richard
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smarty
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| Posted: November 29 2017 at 11:43 | IP Logged
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I feel your pain....I just replaced a bunch more Insteon stuff that has gone bad over a few years of usage.
Sounds like you have tried most everything that would potentially have worked.
Your time and effort have to be worth something....cut your losses and just swap it out. As you know, PH makes the swap outs quite simple.
my 2 cents....
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Elk - Insteon - BlueIris - DMC1 - PowerHome - XLobby - HA_Bridge w/Dots - Brultech
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dhoward
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| Posted: November 29 2017 at 12:31 | IP Logged
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Richard,
Before completely giving up, I would try an Add Full vs the Add min. I would also try manually linking one of the KPL secondary buttons to something like a Switchlinc. If you can get a secondary button to actually control something via a manual link, then it shouldnt be a problem with the KPL.
Dave.
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RichardL
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| Posted: November 29 2017 at 19:54 | IP Logged
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Smarty - yes, I think too many of us have swapped too many devices. It is a pain, especially a KPL, with the button labels, etc. PH does make it the easier part of the task. Appreciate sharing the pain.
Tried the add full and hit an "unable to communicate with the PLM (1 of 5)" message. Did a PLM clear and factory reset. Add full went thru to completion. I have a 2413U.
KPL was unaffected, still does not work.
But, how about that, yes switchlincs do work! I linked one switchlinc to button 3, and a few to button 7, all worked as expected. Nothing showed up in the PH event log. Normal usage for this KPL is to have button 1 controlling 3 switchlincs, and buttons 2-8 to triggers.
So...any thoughts on next attempts?
Thank you!
Richard
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RichardL
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| Posted: November 29 2017 at 20:06 | IP Logged
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PS:
All my many triggers are Raw Formulas, pointing to VBS files, via Insteon Group In, On or Off, Boolean = 1.
There are 2 KPLs in the same gang, one works fine the problem child doesn't. Both are 2334-222 dual band. In devices they are configured the same: Previous exclude checked, firmware 69, I2CS, use ext for ALDB checked.
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dhoward
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| Posted: November 29 2017 at 20:07 | IP Logged
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Richard,
If the KPL is able to control the switchlincs and other devices then there shouldnt be anything wrong with it.
If you have links on your KPL buttons as controllers with the PLM as a responder, then you should be good there as well. If a rebuild of the links on the KPL
doesnt fix the problem then I would suspect either an issue with your PLM or something is creating noise on the line and blocking the signal from reaching
the PLM. Believe me, this does happen and has been a problem for me at least a couple of times.
Check if any new devices have been plugged into the powerline. Something may be sucking the signal. You might also try unplugging your PLM from it's current
socket and using an extension cord to try plugging into other sockets. If you do find another socket that works then you've definitely got either a bad
insteon device putting noise on the line or some other device (PC power supply, CFL, etc) that is attenuating the signal.
Hope this helps,
Dave.
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RichardL
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| Posted: November 29 2017 at 20:40 | IP Logged
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OK will try these and let you know how it goes.
They are on a circuit breaker which includes the garage, which has 4 fixtures with two-8 foot fluorescents each (considering LEDs). But then, why would one KPL be fine and one literally next to it go bad?
Anyway, I'll give it a run through.
Thank you.
Richard
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RichardL
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| Posted: December 20 2017 at 09:55 | IP Logged
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I did a complete review of the circuit the KPLs were on, and all was OK. I did notice that at one point all KPLs were now not running triggers. Earlier I thought the second KPL in that gang box was OK, but it was not.
So for giggles I shutdown PowerHome and rebooted the PC. Voila! All came alive and was functioning properly. So either something went funny with PowerHome, Windows 10, the USB driver for the PLM.
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RichardL
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| Posted: December 26 2017 at 08:34 | IP Logged
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Solved -
I ran into the same KPL problem this weekend again.
No changes when restarting Powerhome, or a PC reboot. But unplugging/replugging the PLM fixed it. Looks like the culprit has been found and logically that makes sense.
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Topic: Bad KeyPadLinc?
