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ph-newbie
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| Posted: November 27 2007 at 00:47 | IP Logged
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This may belong in the bug forum, but I can't get any of the Insteon PLC settings to save? By default, the pole interval is zero (despite the online help claiming it's 10 by default), I change it, and click "Save PLC Settings", but after re-initializing or re-loading PowerHome, it's back to zero. The same is true for all the other PLC options like enabling Status Scan, etc.
I don't know if it's related to the above, but with the exception of the Keypads (by double clicking in the KPL Config screen), I can't seem to get PowerHome to read the link database (or even get the true status) of my Insteon devices? The devices are defined, and can be controlled by PowerHome, but nothing I've found will read their data records. The Device Status button, for example, shows everything as off regardless of the real status. And there's no activity in the SDM Log to indicate it's even trying to read from the devices.
There is activity when I manually control a device, and that works fine. So clearly the PLC is working, the devices are defined, etc. But I can't get PowerHome to ever read the devices??? Is this because the PLC settings to Poll the devices won't stick?
Am I doing something wrong? I've tried starting from scratch, downloading the core application to the PLC, clearing the PLC database, adding the Insteon ID's to the PLC, checking the "Scan DB" boxes in the Device tab, etc. Still, the PLC settings won't "stick" and PowerHome never reads the devices (except the keypads).
I can't find documentation anywhere for what the Clear Failed, Clear COMMs and Scan DB check boxes in the Devices tab of Insteon Explorer are supposed to do? The QuickStart guide refers you to the User's Manual, but it doesn't seem to have ANY info on Insteon Explorer? The online help has only a single paragraph for the Devices tab.
Also, what's the "PowerLinc USB" option for in the PW Explorer > Setup > Controllers menu? It doesn't seem to work. Only Insteon DM seems to work despite the fact I have a PowerLinc USB PLC?
So far, PowerHome looks promising but has been mostly just frustrating. If it can't read the status of devices, and won't save critical settings, it's pretty much useless?
Edited by ph-newbie - November 27 2007 at 01:12
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dhoward
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| Posted: November 27 2007 at 11:15 | IP Logged
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Welcome to PowerHome!
I havent seen this issue reported for awhile, but it used to be caused by a database upgrade bug. If you're not running the latest .12 version, I would definately upgrade before anything else.
Once on .12, open the PowerHome Explorer and navigate to the Setup|Controllers section and delete the controller entry for the Insteon DM controller (make note of the ID, etc. first). Shutdown the PowerHome Explorer and reinitialize. Open the Explorer a second time and recreate the entry you just deleted. Reinitialize and the settings should all now stick.
It may be related to the issue above because if the Poll Interval is 0 or the Max Failures is 0, then PowerHome will never attempt to read a devices links, etc. After fixing the settings problem, make sure that your Poll Interval is something like 10 and your Max Failures is something like 5. You should start to see PowerHome start polling for links and activity in the SDM log. If not, go to the Devices tab and make sure that you don't have any reddish backgrounds in the "Clear Failed" column. If you do, then click the heading of the Clear Failed column to place a check in every row and press the Save/Refresh button.
Ive got to update the Help file because this should be explained when you click on the Question mark icon on the Devices tab, but it's not. The "Clear Failed" will clear the communication failure count for devices that have received communication failures. "Clear COMMs" clears the gathered communication statistics for devices (ACK's,NAK's, Event 03's, etc.) and "Scan DB" will flag a device to have its internal database scanned (PowerHome will automatically do this if it detects a change but you can force PowerHome to scan if you detect problems or just want it done).
The PowerLinc USB is for an older controller that was available long before the Insteon compatible 2414U. It's for an 1132U which is also a PowerLinc USB controller but not Insteon compatible and is for X10 only.
Let me know how this works out and if you have any other questions.
Dave.
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ph-newbie
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| Posted: November 27 2007 at 12:32 | IP Logged
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Thanks for the prompt reply. This is my first installation of PowerHome (I downloaded the latest beta full install--31 MB) so I don't see how I could have an earlier version of the database? I tried deleting the controller, re-starting, and re-installing it as you suggested, but that didn't work either.
The only clues I can offer at to what might be different in my install is the PC also has HouseLinc Desktop (Insteon's own software) installed but not running. I also got a warning from Windows Firewall when I installed PowerHome that Sybase was trying to access the network (for reasons unknown?). Could this be a firewall problem?
I did notice that with Poll Interval set to 10 and Max Failures set to 5, it finally started to read my devices. But it won't survive a shutdown or re-initialization as both get reset back to zero.
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BeachBum
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| Posted: November 27 2007 at 13:05 | IP Logged
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Have you checked the controller settings? Setup--Controllers--Settings. Check "Poll Interval" and "Status Check".
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ph-newbie
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| Posted: November 27 2007 at 13:20 | IP Logged
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BeachBum wrote:
| Have you checked the controller settings? Setup--Controllers--Settings. Check "Poll Interval" and "Status Check". |
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Thanks for that tip. I set the values there and now they seem to be sticking! Hopefully that's the last of that weirdness?
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GadgetGuy
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| Posted: July 31 2008 at 14:23 | IP Logged
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I am having the same issue only I'm running the newest PH version 1.03.4.12.
I've used "Save PLC Settings", and Deleted my Insteon DM controller and re-inserted it, and have checked the DM controller settings [Explorer > Setup > Controllers menu] (which are correct as I want them) but with every Initialization I always get . . .
Any ideas how I can get control of the Init Settings back? 
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nadler
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| Posted: July 31 2008 at 15:26 | IP Logged
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Perhaps this will help.
"You can use the Insteon Explorer to on-the-fly make changes to these settings (and optionally save them permanently) without having to restart or reinitialize. In the case of the "Poll Interval" and "Max Failures" settings, you must tab off of (or click out of) these fields for PowerHome to know that changes have been made."
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GadgetGuy
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| Posted: July 31 2008 at 16:33 | IP Logged
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nadler -
I sure wish that worked, but been there, done that with zero results.
I have changed things in Explorer>Setup>Controllers for the PLC (closed windows, re-inited, restarted pgm, etc) as well as correcting the settings in the above noted Insteon Explorer window (and closing IE, re-initing, re-starting, etc). I think I have been thru all of the permatations and combinations of the tricks, but with no change.
Again I note that the Controller Settings in Setup show the correct settings, but what is reflected in the Insteon Explorer window is all null (except for scroll log). Things appear to be working OK so the settings may actually be in effect but the IE window is unable to reflect the correct states.
Anyway it 'taint workin' the way it oughter be.
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BeachBum
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| Posted: August 01 2008 at 09:44 | IP Logged
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Try this trick. Go to Setup-Controllers and change your PLC to something else get out come back and set it back to the PLC then check your setting in that window.
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Pete - X10 Oldie
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GadgetGuy
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| Posted: August 01 2008 at 10:47 | IP Logged
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Darn!
BeachBum That didn't work either!
This may be a harbringer of something bigger going on here. Dave is going to VNC into my system tonight and see why macro execution and Device Status updates have mysteriously disappeared. 
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Ken B - Live every day like it's your last. Eventually, you'll get it right!
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BeachBum
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| Posted: August 01 2008 at 10:55 | IP Logged
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Sounds like paths are screwed up…. Will be interesting to see what Dave finds.
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GadgetGuy
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| Posted: August 01 2008 at 21:45 | IP Logged
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Dave VNC connected to my PH server tonight and found the problem immediately. It is a bug that he will address in a next release.
I had the Insteon Explorer window set as the default opening window in PowerHome Explorer>Setup>Preferences. At some point I had set the various PLC settings up as all cleared when trying to debug something and those settings were remembered for the window restore action. But when I changed them back to what I wanted and then saved them with the "Save PLC Settings" while that change was written to the PH database, the db change never got a chance to replace the window restore action as I quit the program.
Upon re-initialization, the database was not read in time to override the window restore and thus the restore settings won out.
To make a long story short. The way the problem was fixed was to modify the settings as desired and then merely close the Insteon Explorer window (I had always closed the program down without closing the IE window first). Upon re-opening the Insteon Explorer Window, the settings were correct, as they then were after re-initialization or program restart.
Dave noted this issue on his bug list and will address it in a future release.
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Ken B - Live every day like it's your last. Eventually, you'll get it right!
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BeachBum
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| Posted: August 01 2008 at 21:57 | IP Logged
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GadgetGuy wrote:
| Anyway it 'taint workin' the way it oughter be. |
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Well you were right on that one.....
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Pete - X10 Oldie
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Topic: Help: PLC Settings Won’t Stick?
